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    • 11 Mar, 2020

    Coronavirus Update

    *This is a live web page, which will be updated when we have information to share.*

    Mayhew is taking the threat posed by COVID-19 extremely seriously. We have been closely monitoring the ongoing situation and will continue to follow advice from the UK Government.

    14 October 2020

    Due to ongoing restrictions regarding mass gatherings, we regret to inform you that we have had to cancel this year’s Christmas Fair.

    24 August 2020

    Due to the restrictions still in place impacting the capacity of the space, we have made the difficult decision to move our event, An Evening with Jane Fallon, completely online.

    21 July 2020

    We have made slight changes to our adoption process, which you can read about here. If you live more than an hours drive from us, you can now apply to adopt an animal.

    7 July 2020

    From the week starting 7 July, we will be trialling a slow return to some physical TheraPaws visits, in certain locations only where appropriate precautions can be followed. We will be reviewing the success of this trial, and the virtual visits, later in summer.

    29 June 2020

    The clinic team have been continuously reviewing the service provision that we are able to offer in light of the current pandemic.

    In addition to providing in-house veterinary care to the resident animals, those on foster and AWO cases, we are now in a position to further extend our services.

    From Monday 29 June, we are restarting a limited and carefully managed vaccination service for outpatients. These clinics will run all day on Saturdays and all day on Thursdays, initially for 4 weeks, at which point we will review. The appointments have been set up to allow us to carefully manage responsible social distancing and permit adequate cleaning time between consults. Clients will be given a strict arrival time and only one member of the public will be permitted in the clinic waiting room at any one time.

    In addition, we have now launched a flea and worming delivery service via a third party. This is only available to clients and their pets whom have been seen at either a vaccination or neutering appointment in the past year. All enquiries should be directed to the clinic phone number or email address for further advice.

    At this time, we are unable to permit clients to collect flea and worming products from the clinic.


    19 June 2020

    Due to ongoing social distancing measures and with the cancellation of Hampstead Heath’s Give It A Go Festival, we regret to inform you that this year’s Hounds on the Heath scheduled to take place Sunday 5 July has been cancelled.

    We have also made the difficult decision to cancel this year’s Open Day, which was originally set to be postponed until a later September date.
    11 May 2020

    Following the announcement made on Sunday 10 May, we will not be making any changes to our current services at this time.


    30 April 2020

    Having received guidance from the government and the Association of Dogs and Cats Homes (ADCH), we will be restarting our dog and cat adoptions with a few changes to our usual process. Please see our new process here.


    6 April 2020

    Our Veterinary Clinic are pleased to announce that we will be trialling a limited delivery service of flea and worming treatments for existing clients living close to Mayhew. We are unable to post any medication. This will be a delivery service in person. To register your interest please email vetclinic@mayhewanimalhome.org with your full name, address and pet’s name.


    27 March 2020 

    Thank you for the many generous offers to drop off donations such as food and blankets during this time. Unfortunately we are unable to accept items either being dropped off or posted at the current time for the health and safety of our core team on-site.


    25 March 2020

    We are now further limiting all our services, in line with government advice, to protect our people and the public, and ensure we are focusing our resources on keeping the animals in our care safe and well. This includes:

    • Postponing all adoptions from today.
    • For those following Benji’s case, we are continuing to consider all the options coming into the dedicated inbox benji@mayhewanimalhome.org and conducting telephone interviews where possible.
    • Restricting the situations our Animal Welfare Officers will physically respond to from today. Instead the team are available for remote advice on awo@mayhewanimalhome.org
    • We have been overwhelmed with generous offers to assist with fostering our animals, and are now suspending foster carer applications until further notice.


    23 March 2020

    • As of today, Monday 23 March 2020 there will be no physical adoption viewings of animals in foster homes.
    • From Tuesday, 24 March 2020, the main reception will be closed (unmanned) until further notice.
    • Mayhew Georgia has suspended its TVNR programme in Tbilisi from 23 March 2020 until further notice.


    19 March 2020

    Following the advice of the UK government, we have made the difficult decision to postpone ‘An evening with Jane Fallon’ until later in the year. A new date will be announced as and when we have further information.

    We are currently assessing options in regard to the upcoming Mayhew Open Day event and will make an announcement as soon as a decision has been made.


    13 March 2020

    As of Monday 16 March, Mayhew will be making the following changes to our operations in order to protect our staff, volunteers and service users. These amendments will be put in place to ensure we can continue to care for the animals in residence.

    • Mayhew’s Reception will be closed to visitors and we will not be accepting any walk-in adoption appointments in the usual manner. A reduced number of pre-booked adoption appointments will still go ahead for the time being. If you have any questions, please call our Reception on 0208 962 8009.
    • We will be closing completely to the public on Sundays, beginning Sunday 22 March 2020.
    • There will be no volunteers on-site at Mayhew.
    • Our Community Vet Clinic will not be conducting outpatient appointments and those that are already booked in will be rescheduled. We will be phasing out our vaccination clinics over the next week.
    • Our Animal Welfare Officers will be scaling back their work in the community in order to protect themselves and those we help. They will not be visiting homeless shelters and hostels during this period.
    • For the remainder of March, all events will be cancelled or postponed – including our Pub Quiz on Thursday 19 March. There are currently no plans to cancel the upcoming Jane Fallon or Mayhew Open Day events, but we will be closely monitoring developments in the coming weeks and will notify our supporters if this situation changes.
    • Supporting, office based staff will be working remotely, which we will monitor in line with government guidance.


    10 March 2020

    As always, the safety and wellbeing of our staff, volunteers and service users is paramount, and we are taking any and all necessary steps to ensure their ongoing health and safety. We have made the decision to temporarily suspend some elements of our TheraPaws programme in order to help protect those most at risk – including elderly and vulnerable service users inside hospitals, hospices, day centres and care homes. We will also be suspending all general tours of the Home until further notice.

    We will keep you all informed about any changes to any of our other frontline services in due course, and we hope to re-establish TheraPaws in full as soon as possible, as we know it will be missed by many. We are grateful to everyone for their patience and understanding throughout this period.

    We have also implemented the recommendations of Public Health England across our Home, and will continue to ensure that all our animals are being well cared for at all times. All staff members are being extra diligent in terms of self-care and personal hygiene, and are encouraged to self-isolate and call 111 if they experience symptoms, visit a high risk Category 1 zone, or come into contact with anyone they know or suspect may have the virus.

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