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Pet Refuge

We provide shelter and care for the pets of people in crisis for short periods of time. View our latest campaign and watch the video.

What is Pet Refuge?

We run a Pet Refuge programme that provides shelter and care for the pets of people in crisis.

Through Pet Refuge, we are able to provide temporary care and shelter for the pets of people facing a crisis, whether that be an ongoing issue or an unexpected emergency.

This could be due to an owner being hospitalised, going to rehab or needing respite for example. Our pet refuge services are available within the M25.

We keep people and their pets together

We ensure that the animal receives the best possible care and is placed in a safe environment for the duration of the crisis period. We can either look after the animal at our Home in London or place them in a temporary foster home with one of our foster carers.

For many people facing a personal crisis, our service is a lifeline. 

Get in touch

If you would like to receive Pet Refuge support, please get in touch with our team.

How Pet Refuge worked for me

“I never want to leave him alone.”

Jose is the vulnerable owner of beloved dog Bob. Last year, Jose required hospital treatment for an infected wound in his leg. He was suffering from localised sepsis, but was reluctant to accept help as it would have meant having to abandon Bob – he didn’t know anyone who could pet sit, and he didn’t want to leave Bob all alone.

“Bob is my best friend. He gives me someone to talk to and he’s stuck to me through everything.  He stays by my side day and night and having him is the best thing in the world, but it makes it hard for me to go to the doctors and things like that as I never want to leave him alone."

Luckily, Jose’s social worker heard about our Pet Refuge programme, and got in touch with our Community Animal Support Officers to see if we could help whilst Jose was in the hospital. While Jose received treatment for his leg we arranged for Bob to come our Community Vet Clinic where he was neutered and given a full health check with vaccinations and flea and worm treatment. Bob was then passed into the care of our Kennel team who looked after him for the duration of his stay.

"I know Bob was safe at Mayhew and that made me feel better too. It’s good to know they are there when I need help. I love Bob and don’t ever want to leave him. Having Mayhew there for him really takes all my stress away. I know Bob can stay with me for life now and I won’t have to give him up. And we can both get the help we need."

You can help keep people and their pets together

Luckily we could keep Jose and Bob together but we need your support to help us in the future.


Make a difference to an animal in need!